Patient Payments Made Simpler
Managed regulatory-grade payment support that improves retention and reduces friction for patients, sites, sponsors, and CRO teams.
Reducing payment barriers
One Research helps study teams manage patient payments, and related expenses with greater clarity and consistency. Our service is designed to be pre-funded to reduce the administrative burden on research teams while improving the participant experience. To facilitate this, One Research can also integrate safety reporting as part of the service should this de desired. This supports sponsor pharmacovigilance processes and ensures that any potential patient contact is conducted in an auditable and regulatory compliant manner. Ultimately, this protects study integrity for sponsors and ensures safety for patients.
By coordinating payment processes across patients, sites, sponsors, and CROs, we help remove practical obstacles that can affect recruitment, retention, and overall study delivery. The result is a smoother operational model that supports both compliance and confidence. By removing financial friction and pressure on patients to self-fund, we empower participants, improve the trial experience, and help support stronger recruitment and retention.
Patient-centricity isn’t just about what is said in protocols. It’s about the experience patients have throughout their research journey. At One Research, we’re focused on making participation easier, more accessible and more inclusive for every patient.
Why payment support matters
Thoughtful payment delivery helps reduce delays, improve transparency, and support a better experience for everyone involved in a study.
Less administration
Manual coordination for study teams and site staff dramatically reduced.
Better visibility
Create clearer oversight of participant and site expense activity.
Stronger retention
Help patients stay engaged by removing practical payment friction.
How we support payments
Our service model helps organisations manage participant and site expenses with a more consistent, patient-centered approach.
Participant expenses
Pre-funded support for travel, subsistence, and other study-related patient costs.
Site expenses
Operational support for site-related payment processes and reconciliation.
Managed coordination
A centralised approach that helps teams keep payments timely, and easier to manage at scale.
Pre-funded debit card
A practical option for covering study-related costs with funds available when participants need them.
Virtual card
A digital payment route that supports fast, controlled access to approved participant expenses.
Direct bank deposit
A familiar transfer method for delivering funds directly to participant bank accounts.
Patient safety integration
Integrating pharmacovigilance and safety reporting with our patient payment solutions helps identify and escalate safety information at the point of patient interaction, strengthening data quality, regulatory compliance and patient protection. One Research has extensive experience with over 500 safety reports successfully processed.
A more connected journey
Patient payments work best when they are integrated with the wider participant journey. One Research connects payment delivery with recruitment, retention, and study support so that patients receive practical help without unnecessary complexity.
This joined-up approach helps sponsors and CROs improve consistency across studies while giving sites and participants a clearer, more reliable experience from first visit to final follow-up.
- Improves operational consistency
- Supports patient confidence
- Reduces avoidable delays
- Helps teams scale delivery
Build a smoother payment journey
Talk to One Research about patient payment support that helps reduce friction and improve study delivery.