Keeping Patients Connected
Compliant patient-retention support that helps study teams reduce attrition and maintain confidence throughout the trial journey.
Retention that supports outcomes
Keeping patients engaged throughout a clinical trial requires more than reminders. It depends on clear communication, practical support and a study experience that recognises the demands placed on each participant.
One Research provides compliant and flexible patient-retention support designed to reduce attrition, maintain engagement and help patients remain informed, prepared and confident from enrolment through study completion.
Support – Reassure – Retain
Operational retention support that helps patients stay connected, complete visits and remain confident throughout participation.
Why retention matters
Strong retention protects continuity, reduces disruption and helps research teams maintain a better experience for patients and sites.
Continuity
Helps patients stay on schedule and complete required study activities.
Confidence
Gives participants clear support so they feel informed and reassured.
Delivery
Supports sites and study teams with smoother coordination across the participant journey.
Retention services
One Research provides practical services that help patients stay engaged, supported and prepared throughout the study lifecycle.
Communication
Planned communication that keeps participants informed, reassured and connected.
Visit Support
Reminders and coordination that help patients attend visits and complete study tasks.
Payment Support
Clear handling of reimbursements and expenses to reduce frustration and delay.
Risk Monitoring
Early identification of barriers that may increase missed visits or withdrawal.
Patient Support
Responsive help for non-clinical questions, logistics and participation concerns.
Remote Support
Digital and decentralised support for studies involving remote participation.
Study Planning
Retention strategies tailored to study design, patient population and geography.
Site Coordination
Improved communication between patients, sites and study teams to reduce friction.
A more supportive patient experience
Our retention approach is designed to make trial participation easier to understand and manage. By reducing friction and responding to patient needs throughout the study, we help sponsors and research teams protect engagement, improve continuity and support more reliable delivery.
From communication and visit support through to patient payments and responsive coordination, One Research brings together the services needed to help patients stay committed and confident throughout participation.
CLEAR COMMUNICATION – Helping patients understand what to expect and what comes next.
RESPONSIVE SUPPORT – Giving participants practical help throughout the study journey.
PRACTICAL COORDINATION – Reducing missed visits and avoidable barriers to participation.
RELIABLE DELIVERY – Supporting better continuity for patients, sites and study teams.
